Service Level Agreement In Greek

The objective of Greek Dedicated Servers is to maintain the average loss of packages above 0.1% or less for a calendar month, as measured by dedicated Greek servers. Downtime is measured at support.tophost.gr address after informing the customer of the inactivity, the timing of the outage via the Greek Dedicated Servers ticketing system. If it is impossible to access the ticketing system, then the call must be made by phone to the service of the dedicated Greek servers. Dedicated Greek server administrators determine the end of downtime. If the average parcel loss exceeds 1%, dedicated Greek servers provide the customer with credits in the form of a service subscription period, according to the following tables. The following terms and conditions apply to the use of GR-NET, which is headquartered in www.gr-net.gr. Using the GR-NET website or the services provided, users agree to the following terms and conditions. If a user does not agree with these terms and conditions, they cannot use this website or the services provided. Definitions Access Charges Access tax for customers with shared hosting plans is basic monthly access, which the customer pays for the plan, the monthly data transmission limit at no additional cost, except for the organization fee for additional services on the server or other options, such as additional IP addresses, hourly assistance fees, etc. The customer will not be recognized for outages, malfunctions or unavailability of the website due to: a. circumstances outside the proper control of dedicated Greek servers, including, unrestricted, government activities, war, uprising, sabotage, armed conflict, blocking, fire, flooding, strike or other disruptions of work, interruption or delay of transport, inaccessible or interruption or delay in telecommunications, virus attacks or hackers, failure of third-party software (including, but not limited to e-commerce software, payment gateways, chat, statistics or free scripts) or inability, to obtain the raw materials, stocks or energy necessary to use appropriate equipment for the provision of these SLA. B. Scheduled or emergency maintenance and improvement of company technology equipment c.

Customer access issues DNS, FTP, POP, IMAP or SMTP d. Wrong reports on non-functional Greek dedicated server systems e. Acts or omissions of the Client (or other acts or omissions authorized by the Client), including, but not limited to: adaptation or intervention in scripts (z.B.CGI, Perl, HTML, ASP, etc.), negligence, intentional misconduct or use of services in violation of the conditions of Greek servers and the provisions of the acceptable use directive.